This website ("website") is operated by Luma Inc., which includes Luma stores, and Luma Private Sales. This privacy policy only covers information collected at this website, and does not cover any information collected offline by Luma. All Luma websites are covered by this privacy policy.
Luma Security
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
Luma Privacy Policy
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.
As we continue to develop the Luma website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
The Information We Collect
Generally, you may browse the Luma website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How We Use The Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Others With Whom We Share Your Information.
The Luma Group: All of the above information that we collect, as described above, may be shared among all Luma entities, including Luma Venia and Luma Terra stores, website and Private Sales.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.
Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.
Business Transitions: We may transfer or share a copy of personal information about you in the event that Luma or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Luma to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.
Luma specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
Luma partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use Luma cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.
Your Choices Regarding Use Of The Information We Collect
You have several choices regarding our handling of your nonpublic personally identifiable information.
Direct Mail or Telephone Marketing: If you shop at the Luma or Private Sales stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to Luma Customer Care at 112 West 34th Street, 18th Flr. New York, NY 10120 or call +1 800-403-8838. If you choose to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following:
- "NO MAIL OFFERS" (if you don't want to receive offers by mail);
- "NO PHONE OFFERS" (if you don't want to receive offers by phone);
- "NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Luma Customer Care, 112 West 34th Street, 18th Floor, New York, NY 10120. Please allow 30 days for a response.
Cookies, Web Beacons, and How We Use Them
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Luma website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.
We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.
List of cookies we collect
The table below lists the cookies we collect and the information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Allows pages to be displayed more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CUSTOMER | An encrypted version of your customer id. |
| CUSTOMER_AUTH | An indicator if you are signed into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores your Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag that, indicates whether caching is on or off. |
| FRONTEND | Your session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The last product you looked at. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| RECENTLYCOMPARED | The items you recently compared. |
| STF | Information on products you emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer authorized cookies. |
| VIEWED_PRODUCT_IDS | The products that you recently looked at. |
| WISHLIST | An encrypted list of products added to your wish list. |
| WISHLIST_CNT | The number of items in your wish list. |
Online Account Registration
To make online shopping faster and easier, you may register on the Luma website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
Emails
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Luma or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Acceptance
By using this website, you accept the policies set forth in this Privacy Policy.
Questions for Luma?
Delivery and Returns Policy
BESTOFGIFTS - INTERNACIONAL GIFTS, UNIPESSOAL LDA
To ensure greater clarity and transparency, the applicable conditions are divided between consumers and professional clients, as their respective rights and obligations may vary under the applicable legislation.
We recommend that you carefully read the section corresponding to your situation before placing an order. In case of doubt, you may contact us through the available means.
1. Scope of application
This Delivery and Returns Policy applies to contracts of sale concluded via the WEBSITE: www.bestofgifts.eu, between Best Of Gifts and consumers.
2. Territorial scope
Best Of Gifts delivers in Portugal, Spain and France, without prejudice to accepting orders for other destinations subject to prior confirmation.
3. Order processing
Orders only proceed to production, preparation or dispatch after payment confirmation.
4. Production and delivery times
4.1. Delivery times indicated on the Website are based on average delivery times and represent, as stated, an “estimated timeframe”.
4.2. For a timeframe to be considered fixed and binding, it must be agreed in writing by the parties. For a timeframe to be considered essential, this must be expressly stated.
4.3. For customised items, timeframes are counted from final artwork approval.
4.4. Where the order is placed by a consumer and no specific timeframe has been agreed, delivery shall, as a rule, take place within a maximum period of 30 days.
5. Delays and stock shortages
5.1. Best Of Gifts shall not be liable for delays attributable to carriers, customs, strikes, energy failures, weather events, logistical incidents, acts of authority or other circumstances beyond its reasonable control.
5.2. If the client is a consumer and delivery does not take place within the agreed timeframe, or within the legally applicable timeframe where none has been set, the consumer may be entitled to grant an additional reasonable period and, in certain circumstances, terminate the contract.
5.3. Immediate Termination based on delivery delay depends on the indication that the agreed delivery timeframe is essential.
5.4. In the event of stock shortage, Best Of Gifts will, within 30 days, inform the consumer of the unavailability of the goods and may propose an equivalent product or, by agreement, reschedule the delivery timeframe.
5.5. If it is not possible to change the product or reschedule delivery, BESTOFGIFTS may cancel the order by refunding the purchase amount via the payment method used within a period not exceeding 30 days.
6. Shipping costs
Shipping costs are fixed at €30 for orders up to a total value of €400. For orders equal to or above €400, shipping is free of charge.
7. Receipt of the order
7.1. Upon receipt, the client must verify:
a) the number of packages;
b) the external condition of the packaging;
c) visible damage;
d) signs of tampering;
e) apparent error in item or quantity.
7.2. Any transport damage or anomaly must be noted on the carrier’s document and reported in writing to Best Of Gifts within a maximum of 48 hours after receipt, failing which delivery shall be presumed to have been made in good condition.
8. Complaints for defect or non-conformity
8.1. Complaints must be submitted in writing to info@email, including:
a) order or invoice number;
b) objective description of the issue;
c) photographs;
d) product reference;
e) affected quantity.
8.2. Goods are covered by a 3-year warranty, with it being presumed up to the second year that the lack of conformity existed at the time of delivery. After the second year, the consumer must prove that the lack of conformity existed at the time of delivery.
8.3. If the lack of conformity is identified within 30 days after delivery of the goods, the consumer may request replacement of the goods or termination of the contract.
8.4. After this period, the consumer of non-conforming goods is entitled to repair or replacement. If repair or replacement is not possible, the consumer shall be entitled to a proportional reduction of the price and, as a last resort, termination of the contract.
9. Right of withdrawal – Return
9.1. After delivery of the goods, the consumer may, within 30 days, withdraw from the contract without stating a reason.
9.2. The consumer who exercises the right of withdrawal is responsible for any damage and deterioration caused to the goods, and the refund of the purchase value shall be reduced by the value of the damage and depreciation caused to the product.
9.3. The consumer exercising the right of withdrawal must return the goods within 14 days after communicating the decision.
9.4. Best Of Gifts will refund the purchase value of the goods and delivery costs after receipt of the goods.
9.5. The costs of returning the product shall be borne by the client.
9.6. The following are excluded from the right of withdrawal: customised items, namely:
a) made to order;
b) printed, engraved, embroidered or produced according to specific client instructions;
c) adapted to the client’s visual identity, event, brand or campaign.
10. Refunds
Where a refund is due, it will be processed using the same payment method used for the purchase, unless otherwise agreed, within a reasonable period after validation of the return, collection of the goods and confirmation of their condition.
11. Contact for returns and incidents
All communications regarding deliveries, returns, complaints or incidents must be addressed to:
[email protected]
FR: +33 (0)1 87 39 98 52 | ES: +34 910 192 583
Zona Industrial da Poupa 2,
Rua B n.º 92, 4780-321
Santo Tirso
Portugal
1. Scope of application
This Delivery and Returns Policy applies to contracts of sale concluded via the WEBSITE: www.bestofgifts.eu, between Best Of Gifts and Business Customers.
2. Territorial scope
Best Of Gifts delivers in Portugal, Spain and France, without prejudice to accepting orders for other destinations subject to prior confirmation.
3. Order processing
Orders only proceed to production, preparation or dispatch after payment confirmation.
4. Production and delivery times
4.1. Delivery times indicated on the Website are based on average delivery times and represent, as stated, an “estimated timeframe”, unless expressly assumed in writing as binding.
4.2. For customised items, timeframes are counted from final artwork approval.
4.3. Where no specific timeframe has been agreed, delivery shall, as a rule, take place within a maximum period of 30 days.
5. Delays
5.1. Best Of Gifts shall not be liable for delays attributable to carriers, customs, supplier stock shortages, strikes, energy failures, weather events, logistical incidents, acts of authority or other circumstances beyond its reasonable control.
5.2. If the client is a consumer and delivery does not take place within the agreed timeframe, or within the legally applicable timeframe where none has been set, the consumer may be entitled to grant an additional reasonable period and, in certain circumstances, terminate the contract.
6. Shipping costs
Shipping costs are fixed at €30 for orders up to a total value of €400. For orders equal to or above €400, shipping is free of charge.
7. Receipt of the order
7.1. Upon receipt, the client must verify:
a) the number of packages;
b) the external condition of the packaging;
c) visible damage;
d) signs of tampering;
e) apparent error in item or quantity.
7.2. Any visible transport damage or apparent anomaly must be noted on the carrier’s document and reported in writing to Best Of Gifts within a maximum of 48 hours after receipt.
8. Complaints for defect or non-conformity
8.1. Complaints must be submitted in writing to info@email, including:
a) order or invoice number;
b) objective description of the issue;
c) photographs;
d) product reference;
e) affected quantity.
8.2. Complaints for defect, visible personalisation error, external damage or shortage of quantity must be submitted within a maximum period of 30 days from becoming aware of the defect and within six months after delivery.
8.3. Once the defect or non-conformity is confirmed, Best Of Gifts will analyse the situation and may,
depending on the case:
a) repair;
b) replace;
c) reproduce;
d) grant a price reduction;
e) refund in full or in part.
8.4. The warranty period expires six months after delivery of the product.
9. Return costs
9.1. In cases where a return is accepted:
a) if the reason is an error, defect or non-conformity attributable to Best Of Gifts, the costs shall be
borne by the company;
b) if the return results from the client’s decision, where legally or contractually admissible, shipping
and return costs may be borne by the client.
10. Refunds
Where a refund is due, it will be processed using the same payment method used for the purchase, unless otherwise agreed.
11. Contact for returns and incidents
All communications regarding deliveries, returns, complaints or incidents must be addressed to:
[email protected]
FR: +33 (0)1 87 39 98 52 / ES: +34 910 192 583
Zona Industrial da Poupa 2,
Rua B n.º 92, 4780-321
Santo Tirso
Portugal